Refund and Returns Policy

A non-refundable deposit is required to secure all appointments at Ani Braids. The deposit amount varies depending on the service booked and will be clearly stated at the time of booking.

Your deposit is applied toward the total cost of your service on the day of your appointment. It is non-transferable and non-refundable except in the circumstances outlined in our Salon Cancellations section below.

By paying your deposit, you confirm that you have read and agreed to all terms in this Refund and Returns Policy.

We understand that plans change. To help us manage our schedule fairly for all clients, we ask that you give as much notice as possible when cancelling or rescheduling.

• 48+ hours notice: Your deposit may be transferred once to a new appointment date, subject to availability.
• 24–48 hours notice: Your deposit is forfeited. A new deposit will be required to rebook.
• Less than 24 hours notice: Your deposit is forfeited and a cancellation fee equal to 50% of the service cost may be charged.

To cancel or reschedule, please contact us at hello@anibraids.com or through your Customer Cabinet. Cancellations via social media DMs are not accepted.

A no-show is defined as failing to attend your scheduled appointment without any prior notice.

In the event of a no-show:

• Your deposit is fully forfeited.
• A no-show fee equal to 100% of the booked service price will be charged before any future appointment can be scheduled.
• Repeated no-shows may result in being unable to book future appointments with Ani Braids.

We value your time and ask that you extend the same courtesy to us and to other clients who may need that appointment slot.

Due to the nature of hair braiding and personal grooming services, we do not offer refunds once a service has been completed. We take great pride in our craft and work hard to ensure every client leaves satisfied.

If you are unhappy with your service, please let us know before leaving the studio. We are happy to make reasonable adjustments at no extra cost where possible.

Concerns raised after you have left the studio will be assessed on a case-by-case basis. We may offer a complimentary touch-up appointment where the issue is determined to be a result of our work, but this does not extend to dissatisfaction due to personal preference changes after the appointment.

In the rare event that Ani Braids needs to cancel your appointment due to unforeseen circumstances (such as stylist illness or emergency), we will notify you as soon as possible and offer the following options:

• Full deposit refund — returned to your original payment method within 5–10 business days.
• Priority rebooking — your deposit is held and you are given first access to the next available appointment slot.

We will never cancel without reasonable cause, and we deeply appreciate your understanding when rare situations arise.

If Ani Braids sells any hair care products or accessories, the following return conditions apply:

• Products must be returned within 14 days of purchase.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase is required for all returns.
• Opened or used products cannot be returned for hygiene reasons, unless the item is faulty or damaged upon receipt.

To initiate a return, please contact us at hello@anibraids.com with your order details and reason for return. Approved returns will receive a refund or exchange within 7–10 business days.

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

If you have any questions about this Refund and Returns Policy or would like to discuss a specific situation, please do not hesitate to reach out. We are committed to handling all concerns fairly and promptly.

• Email: hello@anibraids.com
• Phone: +1 (234) 567-890
• Customer Cabinet: Log in to manage your bookings

We aim to respond to all enquiries within 24–48 hours during business hours. Thank you for choosing Ani Braids.